About NextSLM.org

NextSLM.org shares industry information concerning the strategies and practices surrounding IT service level management. We share knowledge and experiences in the following ways:

• specific recommendations for developing a service-based IT management discipline within your organization.
• practical tips, cautions and notes of interest to help you take advantage of the experiences of community members that have implemented IT service level management.
• templates for building service level agreements
• guidelines to shorten the process of negotiating a service level agreement
• sample business justifications supporting service level management investments
• a comprehensive list of products that can be used for service level management
• Webinars covering the many facets of service level management

nextslm.org is a learning community sponsored by:

BMC Software, Inc. [NYSE:BMC], is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2003 revenues of more than $1.3 billion. For more information about BMC Software, visit www.bmc.com.

Remedy, a BMC Software company headquartered in Mountain View, California, provides Service Management software that enables organizations to automate and manage internal and external service and support processes. The Company's out-of-the-box, best practice applications help customers align service and support with business objectives. These applications - including Remedy Help Desk, Remedy Asset Management, Remedy Change Management, Remedy Service Level Agreements, and Remedy Customer Support - improve service quality, control assets and change, and reduce costs. Locate additional company and product information at www.remedy.com.

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