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WELCOME
The advanced ITIL site features E-Books and short webcasts
on the subject of ITIL. Malcolm Fry discusses and writes about
the many aspects of these best practices and is a well known
expert on the topic. Be sure to sign up for the monthly updates.
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| This
Month's Featured eBook |
| Service Support
Metrics |
| By Malcolm Fry |
Enhancing the ITIL Monitoring
and Measuring Framework
This book provides a list of metrics for monitoring
and measuring performance across the service support
process. Each ITIL metric will be reviewed by quoting
the ITIL definition, described in detail with recommendations
on how to leverage the data for IT and business
managers. This will help to illustrate the value
of ITIL best practices for those who have responsibility
for related functional areas within IT.
read
more ... |
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| Ask Malcolm Fry |
| Q: What is the
best way to start identifying and adding assets to the
CMDB when starting with an unreliable inventory database
that requires a manual check of asset information in the
field?
- Mauricio M., ASAE
- Mauricio, I want to encourage you on this great
journey. It’s a tough road, but in the end, a rewarding
trip. Before you add more assets, make sure you have
a good Change Management tool in place. Without it,
you may see your good work undone by poorly planned,
badly managed, or unauthorized change.
read
more... |
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