| Information Technology
(IT) groups are generally adept at gathering vast
amounts of data. The data collected is not always
used successfully for analysis and decision-making,
however. Very often, the opposite is true. The processing
of raw data is sometimes a distraction, rather than
a useful activity. For example, many IT departments
measure and monitor every event on a Service Desk,
yet they may fail to notice that a key server is
getting close to capacity. Why? Service desk technologies
automatically collect and collate vast amounts of
data regarding Service Desk performance, whereas
measuring the growth of a server relative to its
capacity requires a different effort and intervention.
Let's look at how we can best leverage data to
provide both IT Managers and business managers with
useful tools that help them keep IT services closely
aligned with business goals.
previous next
|
